08/29/2007
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and should be treated as opportunities.

Listen to Your Customers

08/28/2007
The following are the Top 10 Small Business Resources:

1. Small Business Administration (SBA)
Free services to US small businesses funded by the US government.

2. SCORE
Small Business Plan Preparation And Free Business Advice Services From Score Offering Startup Help And A Free Nonprofit Business Plan Consulting Advice And Startup Help Services Ask SCORE Find SCORE

3. Inc. Com
Small business resources for the entrepreneur, home based business, advice and ideas for starting a business, writing a business plan, management, and related small business information.

4. Small Business Software
Articles for small businesses, business letter samples and business tips.

5. Entrepeneur.com
Articles, advice and resources

6. AllBusiness
AllBusiness.com provides practical advice and resources to help small and medium-size businesses succeed.

7. Business Week
Advice and resources.

8. Business.gov (US Centric)
Business.gov guides you through the maze of government rules and regulations and provides access to services and resources to help you start, grow, and succeed in business.

9. Women Owned Businesses
WomanOwned was formed in 1998, and since then we have provided the information, tools, networking opportunities and advice that have helped hundreds of thousands of women.

10. Business Know How
Small business and home business ideas and resources from Business Know-How. Small business marketing, management, internet marketing, business loan and finance information.

08/28/2007
Behind every interview question there is a concern or another question. Your job is to process the question thinking about what the interviewer’s concern might be. In other words, why is the interviewer asking you this question?

10 Killer Job Interview Questions and Answers

08/28/2007
15% to 16% of all searches are for images. If you haven't been looking seriously at image search, you really should think about this again. Particularly with the advent of universal search, as image results will have an increasing role in the web search results.

Wow! That is a pretty impressive percentage. I wonder what this will mean for the stock photography and image websites like Photo Wizard.

08/27/2007
Often the question is asked Do PPC listings affect your organic rankings? The simple answer is no. Despite this, one of the best ways to increase your organic traffic is to start an aggressive PPC campaign.

A PPC Campaign can help with organic ranking and optimization though - read how.

08/26/2007
On September 10, 2007, Microsoft will update the management of the adCenter trademark policy. Here are some key points that outline these changes.

Microsoft adCenter will support trademark owners in their efforts to protect their intellectual property. Intellectual property is a complicated topic, and Microsoft adCenter relies on trademark owners to help us understand their intellectual property.

complete changes

08/20/2007
American Airlines is suing Google Inc. over the Internet companies sale of keywords ads for rivals triggered by its own trademarks. American filed a lawsuit Thursday in U.S. District Court in Fort Worth seeking unspecified damages.

A Google visitor who enters certain words or phrases that American trademarked — for example, Aadvantage, the name of its frequent-flier program — will get links to American's Web site but also its rivals under sponsored links — targeted ads that appear alongside the regular search results.

08/20/2007
Google has unveiled a Web site resource center focused on the thorny issue of click fraud, which many consider a potential threat to the Googles main source of revenue: Pay-per-click advertising.


Google developed the new Ad Traffic Quality Resource Center primarily to give its advertisers a single place to find Google information about click fraud, said Shuman Ghosemajumder, business product manager for trust and safety at Google, on Friday.

08/17/2007
Blogs are the current rage, and many webmasters have blogs but fail to use their blog to its full potential. Blogs provide a steady stream of fresh content, and if this content is written and managed properly, blogs have the ability to increase a website ranking in the search engines.

Blog Tips for SEO

08/15/2007
If you have decided that working in a call center is the right career path for you, you should realize that you are not alone. The U.S. Department of Labor reported in 2006 that more than 385,000 workers across America find employment in call centers. How can you stand out from the crowd and secure the job of your choosing?

The first step of landing your dream job is to build a great customer service resume. A well-written resume is a golden ticket to an interview. It forms a favorable impression of you in the minds of your future employers before you ever meet face-to-face. Resume writing is not rocket science, but surprisingly few spend the time or energy to make their resumes stand out. Sadly, many otherwise young and bright individuals fall into traps that lead straight to the rejection pile. The following pointers will guide you around these pitfalls and into the employers office.

Land that Job

08/07/2007
An Illinois man was sentenced to two years in prison for violating copyright law through the unauthorized sale of video games on his Web site, the U.S. Department of Justice announced late Thursday.

Hall pleaded guilty May 8 to one count of criminal copyright infringement for his unlawful distribution of hundreds of thousands of copyright works on his Web site, Morbidbackups.net.

08/06/2007
Many will say that there are no rules to search engine optimization, they might be right, but the fact remains that webmasters can influence their search engine ranking through the tips above. Attempting to trick or fool the search engines is a sure fire way to become banned. Search engines have the ability to provide a consistent and steady stream of traffic to websites, that stream can become a trickle if you attempt to deceive.

Simple Steps to Kill Search Engine Ranking

08/03/2007
In need of a new look for your company? Consider a new company logo. Looking to develop a brand or create a new corporate identity? Take a look at the logos on logo search! Individual logos are really inexpensive.  Webmasters can purchase a subscription to the website.

08/01/2007
Press exposure can significantly impact a small businesses success. Press releases are not just for big businesses; many small businesses find press releases to be an inexpensive way to gain exposure and attention. It is not uncommon for reporters from magazines, newspapers or blogs to scan press releases as a means to locate content.

Tips to  Press Coverage

08/02/2007
Internet giant Google is becoming a prime stop on the 2008 presidential campaign as candidates seek to burnish themselves with net-wise credentials while fielding questions from some of the tech industrys most influential workers.


Five White House hopefuls from both Republican and Democratic parties have stopped by Google's Silicon Valley campus in recent months to face questions and endear themselves with voters in the countrys most populous state.

08/01/2007
Small Businesses everywhere are likely releived over the following court decision over Buy It Now.

A federal judge Friday denied a request from a small Virginia company to stop the online auction powerhouse eBay Inc. from using a feature that allows shoppers to purchase items at a fixed price.


U.S. District Court Judge Jerome B. Friedman denied a motion by MercExchange LLC for a permanent injunction against San Jose, Calif.-based eBay over the Buy It Now feature.

07/26/2007
PageGate is a complete wireless messaging solution that incorporates a wide variety of messaging protocols for sending messages to mobile phones, wireless devices, fax machines and pagers.

Wireless messaging communication is important in todays fast paced environment. PageGate allows critical alerts to be sent instantly to wireless devices regardless of the recipient locations. PageGate supports group messaging and preprogrammed alerts, so that with the press of a single button notification can be sent to defined groups of individuals.

Download an Evaluation Version