Poor Performance I

Dear _____________,

We pride ourselves on being a "family business" and regret whenever we have to let an individual go because of poor performance.

Unfortunately, unless several flaws in your performance are rectified immediately, we will have to terminate your employment with us. Customers have reported dissatisfaction with your customer service and have cited your reluctance to assist them.

I'm sure you will take steps to resolve these issues and that all of this can be worked out without any further complaints occurring, and with no further reminder required.

Sincerely,